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Privacy

What we collect when you ask for a quote, what we do with it, how long we keep it, and how to ask us to change or delete it.

Who we are

This website is operated by Fort Bend Home Services LLC DBA Fort Bend Water Pros.

For privacy questions or requests, email privacy@fortbendwaterpros.com

What we collect through the request form

When you request a quote or service, we collect what you enter: your first name, phone number, email address, how you prefer to be contacted, your ZIP code, where your water comes from, your water system or water bill name if you give one, your concerns, and anything else you choose to tell us. For a home we may ask whether you own or rent, the number of bathrooms, and existing equipment. For a business we may ask the business type and name, seats or staff count, where you use water, peak demand notes, and the number of locations. For a service request we ask the system type, its approximate age, whether we installed it, and what you are noticing.

We use these details to review your request, contact you about it, and prepare a quote. We do not ask for medical information, and we ask you not to include it.

We also record when you sent the request, the version of the consent text you agreed to, campaign tags in the page address (such as utm_source) if there were any, the website that sent you to us (its name only, such as google.com), and the first page you visited on our site.

Analytics

We use an analytics service to count visits to pages and clicks on buttons. It runs without cookies and without a persistent identifier, so it does not follow you between visits or across sites, and it never receives your name, email, phone, or form answers. The analytics service stores nothing on your device, so there is nothing to opt out of; blocking scripts in your browser also stops it.

To know which page or campaign brought a request, our site keeps a small note in your browser's session storage while the tab is open: the campaign tags, the referring website's name and the first page you visited. It contains no identifier, is deleted when you close the tab, and is sent to us only if you submit a request.

Who we share with

To prepare a quote, we may share the minimum information needed with the installer who performs installation and service work and with an equipment supplier, after you ask for a quote. At first that means details such as your ZIP code or city, the kind of water you have, and the equipment being considered, without your name or contact details. Your name, phone number, and address are shared only after you approve a quote, so the work can be delivered and installed.

We keep your request in our own records and in our CRM (customer-relationship management system), which we use to track quotes. Our CRM provider processes it on our behalf and does not use it for its own purposes. We also use service providers to host this website and to send and receive our email; they handle your request only to provide those services to us.

We never sell your information to marketing agencies.

How long we keep it

We keep the details of a customer for as long as we have a relationship with you and for three years after it ends, so we can honor what your quote said. We keep a request that did not become a job for twelve months after it closes. Requests our spam checks flag are deleted after thirty days. When you ask us to delete your details we do so within thirty days, except where we must keep a record of a completed job.

Your choices

You can always ask us to delete your information. You can also ask for a copy of your details or ask us to correct them. Email privacy@fortbendwaterpros.com

Marketing

We send water-quality tips only if you opt in on the form. Every message includes a way to unsubscribe.

Effective date

November 10, 2026.

Photo credits

Photographs show places and everyday scenes, not Fort Bend Water Pros work or staff. The pictures on this site are used under these licenses: